This week, David Wright is joined by Jeff Hibbard, Chief Digital Officer of Truliant Federal Credit Union, to discuss digital transformation and leadership in the credit union space.

Key Takeaways:

(03:25) Adapt plans as needed instead of sticking rigidly to them.

(04:31) Have vision, but be ready to pivot strategies.

(11:16) Effective communication is critical for major initiatives.

(15:43) Managing competing interests is tough when scaling.

(24:22) Change processes before implementing new tech.

(26:36) People’s struggles are hard during transitions.

(29:22) AI promises significant potential despite its early stage.

Resources Mentioned: 

The Phoenix Project

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