This week, David Wright is joined by Rolando Cabral, Chief Information and Transformation Officer at Springfield Clinic, to discuss:

  • How listening makes people better leaders.
  • Why when teams are happy, they will go the extra mile for a leader.
  • Why clinicians find user interfaces and workflows hard to learn, and how software development does not represent their needs.
  • How care providers are burnt out because of the burden of paperwork.
  • The need to make collected data helpful to clinicians making decisions at the point of care.
  • How solutions can reduce the costs of transcription and coding in healthcare.
  • How Springfield Clinic is exploring an AI-based notetaker, DAX Express. 
  • Rolando’s four pillars of digital change: communication, relationship, training and improving the capability of the IT team.

Resources mentioned:

How To Win Friends and Influence People by Dale Carnegie

DAX Express


Springfield Clinic | @SpfldClinic | @RolandosLogbook

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