On this episode of the Disruptive Innovators: Champions of Digital Business podcast, host David Wright welcomes Mark Birkhead, Chief Data & Analytics Officer at Chase
As technology advances, the overlap between large industries begins to increase. The banking industry is no exception.
Data is at the forefront of digitization. In this episode, Mark speaks about the optimum operationalizing of that data. The crucial strategy is to tie back the analytics to the business and customers.
Mark compares banks to factories. With more than 66 million households using Chase products and services, the organization has a tremendous amount of data. It takes a factory and multiple teams to manage and utilize the data optimally and securely.
Mark recommends having a solid mirror and group of truth-tellers surrounding you in both personal and professional life. This way, the blurred lines of subjectivity stay as straight as possible.
Wherever the customers go, that’s where Chase will be. Listen to this episode to learn more!
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