The Contact Center as a Trust Engine with Chad Anderson of Mercedes-Benz USA
Treating Every Patient Complaint as Insight with Claire Marshall of Improving Experiences Ltd
Why Accomplishment Never Felt Like Enough with Tricia Gray of Aditus Partners
Fighting AI-Driven Impersonation Scams in Recruiting with Gary Pikul of Boyden
Solving the Problem Before the Product with Jessie Gungor of Central and North West London NHS Foundation Trust
Closing the AI Governance Gap and Building Upstream Care with Dr. Ami Bhatt of the American College of Cardiology
Why AI Can’t Fix a Broken Culture with Sarina Swan of Vitalant and Chad Anderson of Mercedes-Benz USA Jul 26
Rethinking Customer Experience in Healthcare with Jason Frame of Southern Nevada Health District and Aaron Johnson of Penn Medicine, University of Pennsylvania Health System
Upskilling, Contact Centers and AI’s Role in CX with Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video and Dale Sturgill of Memorial Hermann Health System Jul 13
Turning Rocks Into Gems: Building Global Data Operations with German Faraoni Heidenreich of Reckitt