Recorded live at the CCW Las Vegas show floor, David Wright sits down with Sarina Swan, Sr. Director, Customer Contact Center of Vitalant, and Chad Anderson, Head of Customer Care and Roadside Operations of Mercedes-Benz USA, to unpack culture, AI adoption and customer experience. Sarina speaks to the upside once things are working, and Chad flags the prerequisite — you can’t skip the culture/process…
David Wright talks privacy, AI and customer experience with Jason Frame, Chief Information Officer of Southern Nevada Health District, and Aaron Johnson, Interim Chief Marketing Officer of Penn Medicine, University of Pennsylvania Health System, live from CCW Las Vegas. Jason and Aaron bring perspectives from healthcare IT and marketing leadership, showing how problem-solving culture and privacy-first thinking shape the customer journey…
Antrea Dowd of HCA Healthcare, Shmuel Saklad of B&H Photo Video, and Dale Sturgill of Memorial Hermann Health System join David Wright live from CCW in Las Vegas to explore how AI is reshaping contact centers, workforce development and the patient experience. Antrea explains how HCA is bridging the healthcare workforce gap by upskilling employees and using AI to move…
German Faraoni Heidenreich, Global Director Data and Shared Services of Reckitt — the company behind Lysol, Mucinex and Finish — joins David Wright to explore what it really takes to transform data operations inside a global consumer goods company. German shares how he standardizes master data management across international markets, cutting the time it takes to commercialize a new product…
David Wright sits down with Tracy Elmer, Chief Innovation Officer ofTrueCare. They discuss building a career on saying yes before feeling ready, leading innovation in community healthcare and using AI to restore human connection at the point of care. Key Takeaways 00:00 Introduction 03:04 Saying yes before feeling ready has driven every major career leap — discomfort is a growth…
This week, David Wright sits down with Louise Doorn, CEO and Founder of CoachNova, to discuss how AI is reshaping the executive coaching industry. Louise shares the vision behind CoachNova, a platform designed to augment human coaches with AI — capturing coaching signatures from session transcriptions, extending client relationships beyond scheduled hours and building a privacy-first infrastructure under the EU AI…
David Wright sits down with four healthcare technology leaders live from HIMSS 2026 in Las Vegas for a series of short, direct conversations capturing the real state of digital health transformation. Tom Boyle (Head of Telecoms at Sheffield Teaching Hospitals NHS Foundation Trust), Tonya Reeder (CIO, Walter Reed National Military Mediacl Centre), Trip Humphrey (Director of Data Science and AI,…
In a special live episode recorded on the floor of HIMSS 2026 in Las Vegas, David Wright sits down with four healthcare technology leaders to capture a snapshot of where healthcare innovation stands right now. The guests are Benjiman Jennings, Assistant Program Manager of PEO DHMS; Dustin Hufford, Senior VP and CIO of Cooper University Health Care; Maria Sexton, Senior…
David Wright sits down with NHS England’s Tim Caroe – Primary Care Medical Director and Acting CCIO for NHSE South East and National Primary Care Medical Directorate Lead for Digital and Data. They explore the growing pressure on primary care, why digital has to be central to the solution and what a genuinely prevention-focused health system could look like. Key Takeaways:…
David Wright sits down with Richard Corbridge , Chief Information Officer of SEGRO plc, on this episode. They explore how technology is reshaping the property industry, why simplifying core systems matters and how AI orchestration can free people to focus on higher-value work. Richard shares lessons from the NHS, retail and government, and reflects on leading digital transformation through an…
