This week, David Wright is joined by Sastry Durvasula, Chief Information and Client Services Officer at TIAA, to discuss:
– Actionable advice on reskilling and learning upskilling.
– The importance of context in leadership and decision-making.
– The challenges and opportunities faced in transforming a large organization like TIAA.
– TIAA’s mission and vision for the future, focusing on lifetime income solutions.
– Innovation initiatives, including generative AI.
– Challenges and opportunities in the financial services industry.
– The role of digitization and the potential for new business models.
– The impact of automation on jobs and the emergence of new roles.
– The importance of listening, learning and leading authentically.
Resources Mentioned:
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