This week, David Wright is joined by Sastry Durvasula, Chief Information and Client Services Officer at TIAA, to discuss:

– Actionable advice on reskilling and learning upskilling.

– The importance of context in leadership and decision-making.

– The challenges and opportunities faced in transforming a large organization like TIAA.

– TIAA’s mission and vision for the future, focusing on lifetime income solutions.

– Innovation initiatives, including generative AI.

– Challenges and opportunities in the financial services industry.

– The role of digitization and the potential for new business models.

– The impact of automation on jobs and the emergence of new roles.

– The importance of listening, learning and leading authentically.

Resources Mentioned:

TIAA


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