This week, David Wright is joined by Alejandro (Alex) Carriles, Chief Digital Officer, EVP at Simmons Bank, to discuss:

– How leading a team is like leading a jazz ensemble.

– The challenges of changing decades-old practices in the finance industry. 

– Leveraging digital solutions across banking.

– Bridging the gap between the digital and physical world.

– The importance of human-centered design.

– Embracing change and accepting failure as a means to progress and improve in digital transformation.

– Leveraging APIs to integrate third-party solutions and create innovative features in online and mobile banking.

– Providing practical and user-friendly solutions to improve customers’ financial lives, resulting in high ratings and customer satisfaction.

– Recognizing the competition from digital players and the importance of winning customers’ hearts to stay relevant in the industry.

Resources mentioned:

Simmons Bank

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