This week, David Wright is joined by Alejandro (Alex) Carriles, Chief Digital Officer, EVP at Simmons Bank, to discuss:
– How leading a team is like leading a jazz ensemble.
– The challenges of changing decades-old practices in the finance industry.
– Leveraging digital solutions across banking.
– Bridging the gap between the digital and physical world.
– The importance of human-centered design.
– Embracing change and accepting failure as a means to progress and improve in digital transformation.
– Leveraging APIs to integrate third-party solutions and create innovative features in online and mobile banking.
– Providing practical and user-friendly solutions to improve customers’ financial lives, resulting in high ratings and customer satisfaction.
– Recognizing the competition from digital players and the importance of winning customers’ hearts to stay relevant in the industry.
Resources mentioned:
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