This week, David Wright is joined by Jan Husby, Chief Information Officer of PRA Group, to discuss leveraging technology and data to improve customer experiences in the financial services industry.

Key Takeaways:

(02:48) Start simple when implementing new technology to allow for learning and flexibility.

(06:29) Develop trust in your own judgment through experience.

(12:17) A clear vision attracts talent and promotes innovation.

(16:55) Embrace new technology, even when it doesn’t always work.

(18:16) Work closely with compliance to meet regulations in a pragmatic way.

(18:52) Cybersecurity threats require continuous training and vigilance.

(20:10) Consumers eagerly adopt new financial technologies that are convenient.

Resources Mentioned:

Cyber Crisis

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