This week, David Wright is joined by Jared Mabry, Chief Information Officer of D4C DENTAL BRANDS, INC. He shares insights from his career journey and his vision for leveraging technology to enhance the dental experience, especially for pediatric patients. Key Takeaways: (3:09) Don’t be afraid to take on challenging opportunities others may avoid. (12:26) It’s okay to learn on the…
This week, David Wright is joined by Lee Rickles, CIO and Director of Humber Teaching NHS Foundation Trust to discuss digital transformation in healthcare. Key Takeaways: (4:32) Understand the consequences of your actions and inaction when leading change. (8:05) Fail fast and pivot; don’t wait six months to change course. (23:00) Focus on people, not just processes and tools. (24:59)…
This week, David Wright is joined by Jan Husby, Chief Information Officer of PRA Group, to discuss leveraging technology and data to improve customer experiences in the financial services industry. Key Takeaways: (02:48) Start simple when implementing new technology to allow for learning and flexibility. (06:29) Develop trust in your own judgment through experience. (12:17) A clear vision attracts talent and…
This week, David Wright is joined by Gene Kim, the author and researcher behind “The Phoenix Project” and “The DevOps Handbook,” to discuss wiring organizations for high performance. Key Takeaways: (02:55) Study how high performers achieve great outcomes. (08:02) Design humane and helpful user experiences. (15:46) Segment work to enable independence. (21:20) Leaders should enable joint problem-solving. (29:34) Amplify signals…