On this episode of the Disruptive Innovators: Champions of Digital Business podcast, host David Wright welcomes Phil Merrell, Chief Information Officer at The PromptCare Companies.

Coming out of the military and transitioning into sales, Phil lays the foundation for his path to CIO. He credits the advice he learned from a young senior-level executive at IBM early in his career. “Results and relationships. You have to have relationships to produce the results. You need the results to keep the relationships. Stay focused on both fronts and you’ll be successful with where you need to go.”

Phil provides practical insights and timely advice throughout the show. When working with technology in healthcare, the focus should always be on what is the necessary outcome to move the business forward.

He breaks down the concept of being strategically tactical and tactically strategic and how it applies to him and his team.

What is the overarching role of the CIO? Phil’s perspective is that CIOs bring all these moving parts together; to translate strategic directives into executable actions and update stakeholders on what’s possible with purpose-driven technology.


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